Returns & Refunds Policy Overview
Understand our commitment to customer satisfaction with clear and straightforward return and refund processes.
Eligibility and Process
Comprehensive Return and Refund Policy
At Cavin Resources Malaysia, we prioritize your satisfaction with our products. If you need to return an item, please ensure it is in its original condition and packaging. Returns are accepted within 30 days of purchase. Refunds will be processed to the original payment method within 14 business days after we receive and inspect the returned items. Please contact our customer service team for assistance with your return.
Common Questions About Returns & Refunds
Find answers to your questions about our return and refund policies.
What is the timeframe for returning a product?
You can return products within 30 days of the purchase date.
How do I initiate a return?
Contact our customer service team via email or phone to start the return process.
Are there any items that cannot be returned?
Yes, items that have been opened or used are not eligible for return.
When will I receive my refund?
Refunds are processed within 14 business days after we receive the returned items.
Can I exchange a product instead of getting a refund?
Yes, exchanges are possible if the product is available. Please contact us for more details.
Who pays for the return shipping?
The customer is responsible for return shipping costs unless the product is defective or incorrect.
Phone
(603) 555-0123
Address
Suite 200, 5678 Oil Avenue, Kuala Lumpur, Malaysia 50088
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